Boxhill may offer discounts or special promotions to purchase products or services. Such promotions or discounts are always subject to the company's standard conditions and terms of sale and are offered at the sole discretion of Boxhill. We reserve the right to deny the application of the discount or promotion to any and all products. Deals and promotions cannot be stacked or combined. Unless products arrive damaged or incorrectly, all discounted product sales are final.

If you are not satisfied with your purchase, please contact us to begin a return or exchange of your return-eligible item(s) (in new, uninstalled condition and original packaging) within 30 days of the delivery date. Please do not attempt a return without first having obtained a BOXHILL written authorization. We will not accept returns without prior written authorization. Please include the Sales Order and Return Number with the returned product(s).

Note that returns, refunds or exchanges are not accepted for special orders, items that have been installed, items no longer in their original packaging, and other items listed below. Other exclusions may apply. Please contact us for details.

Exceptions - We cannot accept returns, exchanges or refunds of:
- Products that have been installed, wired, or assembled
- Discounted and promotional items
- Products that are not in the original condition and packaging
- Altered items (repainted, refinished, cut, etc.)
- Products that are Made-to-Order, Custom or Special Order to your specifications
- Final sale items or gift cards
- Large quantities of the same product (6 or more)
- International orders, to include orders outside of the contiguous US

Before ordering large quantities or special order or custom products we encourage you to ask for as much information as you need - including swatches, finish samples etc.

Note that a request to return items may incur restocking fees subject to our manufacturers. We reserve the right to apply refunds in the form of a store credit in certain circumstances. Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. BOXHILL reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.